With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their TWO MEN AND A TRUCK® moving experiences.
Don
The moving team that arrived on time were fantastic in taking care of packing our things. They team was friendly, courteous, and if they had questions or concerns they communicated those without hesitation. They delivered our items to our storage units perfectly. It was such a pleasure to have used this service.
Mitchell
One of the worst experiences I've had. I was quoted $250 to $580. Showed up over 2 hrs late. 4 people & took forever to move the items. There was a kid who could barely lift the bed base. Took like 45 min to move the bed base. They tried to charge me over my upper estimate amount. They milked the time as well with prolonged breaks. I've been telling everyone I know don't ever use 2 men & a truck.
Response
Mitchell, we're sorry to hear your move didn't meet your expectations. We understand how frustrating it is when a move doesn't go as planned, especially when there are delays and concerns about timing and communication.
After reviewing your feedback, we identified several areas where we could have done better. Our team experienced unexpected delays earlier in the day, and we recognize that we did not communicate those delays clearly. We also understand how the challenges of moving heavy items and the presence of a trainee may have impacted your perception of the move. Better communication throughout the process would have gone a long way in setting expectations.
We've already addressed these concerns with our team, including the importance of proactively contacting customers when delays occur and clearly explaining any circumstances that may affect the move. Thank you for taking the time to share your experience. Feedback like yours helps us identify opportunities to improve for future customers.
After reviewing your feedback, we identified several areas where we could have done better. Our team experienced unexpected delays earlier in the day, and we recognize that we did not communicate those delays clearly. We also understand how the challenges of moving heavy items and the presence of a trainee may have impacted your perception of the move. Better communication throughout the process would have gone a long way in setting expectations.
We've already addressed these concerns with our team, including the importance of proactively contacting customers when delays occur and clearly explaining any circumstances that may affect the move. Thank you for taking the time to share your experience. Feedback like yours helps us identify opportunities to improve for future customers.
Ron
Olivia was a breeze to work with — helpful, accommodating, and friendly. Cooper and Jackson were the moving view. They made it comfortable and easy for what's normally a traumatic time. Good communicators. Thank you for hiring such professionals.
Response
Thank you Ron for the glowing review of your moving team! We appreciate the opportunity to serve your moving needs and look forward to helping you in the future!
Travis
Did a great job. Very nice very careful with my items and put everything in the rooms we wanted! Thank you guys so much!!!
Margaret
I have used you guys at least 7 or 8 times. It has always been great. Only concern was when my daughter recently moved from Arlington to Cleveland. Your movers disassembled her son's crib and forgot to give her the hardware. The movers noticed this and texted, saying they had forgotten to give her the hardware but that they would send it by mail. She never received the hardware. Claim filed.
Response
Margaret, we appreciate your honest feedback about your move, as well as your repeat business! We will be sure to address this with our team and we will be in touch with you shortly.
Greg
Both the move out and move in teams did amazing jobs. They were kind and helpful and worked fast. Shout out to Jeremiah who was part of the move out who was super organized and did a great job wrapping and securing everything for us. I was concerned we would have too much stuff but they made it work and I definitely appreciated that.
Response
Thank you, Greg, for the wonderful review! We’re so glad to hear both your move-out and move-in teams provided kind, helpful, and efficient service throughout your experience with our Two Men and a Truck Northbrook team. It’s great to know Jeremiah stood out for his organization and care in wrapping and securing your belongings. We’re especially happy the team was able to make everything fit and keep the process stress-free for you. We truly appreciate your support, and for customers in Northbrook and the surrounding Chicagoland area, we also offer commercial moves and full-service junk removal to support all moving and cleanout needs.
Carol
Brecken and Josh were fantastic. Made the move easy and fun. Thank you
Response
Carol, thanks for the kind words and for choosing TWO MEN AND A TRUCK®!
Cassie
Christian and DeMario were very helpful during my move. They made the process quick and straight forward. I have never hired movers before but can’t imagine moving without them in the future now. I will recommend this service to friends and family.
Jill
Cassidy was absolutely pleasant and nice to talk to - she was able to give us a cell to send photos to make explaining items much better. She followed up several times and explained everything, and more! The team communicated well while moving and asked about loads/trips and if it would be an issue to me to split into 2 loads (which I was happier about!).
Response
Thank you for the 5 star review, we really appreciate it! We're glad Cassidy was able to make the planning process easy and provide the communication and follow up you needed. It’s great to hear the moving team kept you informed throughout the move and worked with you to find the best solution for getting everything moved efficiently. Thanks again for choosing us, and we appreciate you trusting us with your move!
Amy
The Customer Service Person I talked to left off A LOT of details for movers.
2 guys were nice but VERY slow, we ended up helping them A LOT!
The Ipad was a struggle lots of time wasted on that! Not strong enough for couple basic items- we had to catch a shelf so didn't fall. A day bed was ruined-1yr. old- they worked on it -1 hour. MANY marks and holes in brand new walls-we need to pay to fix.
2 guys were nice but VERY slow, we ended up helping them A LOT!
The Ipad was a struggle lots of time wasted on that! Not strong enough for couple basic items- we had to catch a shelf so didn't fall. A day bed was ruined-1yr. old- they worked on it -1 hour. MANY marks and holes in brand new walls-we need to pay to fix.
