With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their TWO MEN AND A TRUCK® moving experiences.
Shannon
The moving team yesterday was personable, accommodating , careful & fast! They did a great job!!!!
Even the manager came to help load the truck and check on everything great job guys!
Even the manager came to help load the truck and check on everything great job guys!
Response
Thank you so much for your enthusiastic feedback!
We’re thrilled to hear that your moving team was personable, accommodating, careful, and efficient—that’s exactly the kind of experience we strive to provide. It’s also wonderful to know that the manager’s support made a positive impact on your move. Our entire team is committed to going above and beyond to ensure everything runs smoothly.
We truly appreciate you choosing Two Men and a Truck, and we’ll be sure to share your kind words with the crew. Thanks again for taking the time to share your experience!
We’re thrilled to hear that your moving team was personable, accommodating, careful, and efficient—that’s exactly the kind of experience we strive to provide. It’s also wonderful to know that the manager’s support made a positive impact on your move. Our entire team is committed to going above and beyond to ensure everything runs smoothly.
We truly appreciate you choosing Two Men and a Truck, and we’ll be sure to share your kind words with the crew. Thanks again for taking the time to share your experience!
Lisa
Great move!! Helpful and friendly guys who did a great job with our move. They took wonderful care with our fragile items!
Response
Thanks for the nice review Lisa! We appreciate your business.
Robert
Lack of communication from the office to the frontline workers. Charging me for using things I specifically asked not to use. The operations employee Brittany was rude and hang up on me for no reason. I was never rude to her. Or did nothing to prompt her to act the way she did. They do not follow up on things they say they are going to do. Terrible service experience!!! Do not use this company!
Response
Hi Robert,
We understand your frustration and appreciate the opportunity to review your concerns again. After multiple conversations with our office and management team, we’d like to clarify the resolution efforts that were made regarding your move.
The TV box charge remained on the invoice because the material was used during your move and signed for on the completed sales item form at the time of service. Even so, our team worked to address your concerns by reducing your billed labor time and later offering an additional resolution involving a partial refund upon return of the TV box.
We also recognize that there was frustration surrounding communication with our office. While our records show several follow-up attempts and conversations from multiple team members to help resolve the matter, we regret that the experience left you feeling dissatisfied. That is never the impression we want to leave with our customers.
We do appreciate your acknowledgment that the moving crew themselves did a good job during the service. Feedback, both positive and negative, is taken seriously and shared internally as part of our ongoing efforts to improve the customer experience.
We wish you the best moving forward.
We understand your frustration and appreciate the opportunity to review your concerns again. After multiple conversations with our office and management team, we’d like to clarify the resolution efforts that were made regarding your move.
The TV box charge remained on the invoice because the material was used during your move and signed for on the completed sales item form at the time of service. Even so, our team worked to address your concerns by reducing your billed labor time and later offering an additional resolution involving a partial refund upon return of the TV box.
We also recognize that there was frustration surrounding communication with our office. While our records show several follow-up attempts and conversations from multiple team members to help resolve the matter, we regret that the experience left you feeling dissatisfied. That is never the impression we want to leave with our customers.
We do appreciate your acknowledgment that the moving crew themselves did a good job during the service. Feedback, both positive and negative, is taken seriously and shared internally as part of our ongoing efforts to improve the customer experience.
We wish you the best moving forward.
Brent
The movers, Dasani and Logan, were very nice and professional; took care of all the more sensitive items and brought each to the appropriate room. There was a miscommunication between myself and the movers on a few items, which were left behind at the original location, but when I called the company back to clarify, they sent out two more guys the next morning to collect the rest of it, no charge.
Response
Brent, thank you for your generous review. We are glad Dasani and Logan were nice, professional, and careful; we will ensure they receive your kind words! Thanks again for choosing your Movers Who Care®!
Rebecca
They showed up bit early which was great!! They were very professional. They did an awesome job and were very friendly. I love that they got right to work and didn’t waste time at all. I will them again if needed
Madison
The three guys who moved me were so awesome!! 10/10 moving experience. I have moved many times and this was the easiest yet thanks to this moving service!
Response
Thank you, Madison, for the amazing review! We’re so glad to hear our Chicago Downtown moving crew delivered a 10/10 experience and made this your easiest move yet, especially with your prior moving experience. We truly appreciate your support, and for customers in Chicago and the surrounding Chicagoland area, we also offer commercial moves and full-service junk removal to handle everything from relocations to cleanouts with the same level of care and efficiency.
Jennifer
I called Two Men after my original movers Didn’t show and our lease was ending. Two men and a Truck pulled together a 3 truck move for us. We were only delayed in our move by 2 days and every single person involved was kind and respectful. They worked hard andI didn’t hear one complaint! I can’t recommend them enough! They were exceptional!
Response
Thank you for choosing Two Men and a Truck!
Patrick
Hiring you to pack up my truck was the best decision I made during my move! We never would have fit everything on or finished as quickly as your team was able to.
Response
Thank you, Patrick! We’re so glad we could make your move easier and help everything fit and get done quickly. We truly appreciate your kind words!
Melanie
Every single person I dealt with, from the office team, to the movers, etc, were incredible. The movers were professional, respectful, personable, careful and very quick! I was impressed all around. I would recommend TM&AT to ANYONE.
Response
What an amazing review, thank you! It’s fantastic to hear the experience was consistently positive from your first interaction with the office team right through to moving day. Professionalism and efficiency are important, but having a crew that’s also personable and respectful can completely change the feel of a move. We’re thrilled the team left such a strong impression on you. Your recommendation truly means the world to us
Jaime
Moving team did a fantastic job. They were quick, friendly and took care of our items. I would highly recommend them. We had no issues.
