With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their TWO MEN AND A TRUCK® moving experiences.
Michelle
Your team-from office to movers was amazing
The guys who physically moved our stuff were on time, fast, efficient and knowledgeable! Some of the best money I ever spent! By the way, word of mouth doesn’t cover it! I had three separate people tell me to use you!
The guys who physically moved our stuff were on time, fast, efficient and knowledgeable! Some of the best money I ever spent! By the way, word of mouth doesn’t cover it! I had three separate people tell me to use you!
DANIELLE
My moving team was incredibly quick and so generous! Definitely will behave using again
Response
Thank you for the great feedback! We’re proud of our team for delivering fast, friendly service. We truly appreciate your support and look forward to helping with your next move. Thank you for choosing TWO MEN AND A TRUCK!
Tracy
Kawan S. Angel C. and Quide W. did an amazing job! They were all polite, professional and reassuring. Two Men and a Truck and my crew helped make this extremely stressful time feel easier! Kudos to your company and great crew!
Response
Your feedback made our day! Thank you for recognizing our team's hard work and dedication. We hope you enjoy settling into your new home!
Daniel
Movers did a great job Jersey and Marcus were exceptional
Ron
I have used Two Men and a Truck several times. As usual they did a great job!
Kelsey
Moving team was fast, friendly, and efficient. 10/10!
Response
We are so happy to have helped you, Kelsey. Have a wonderful day!
Teresa
Best movers ever! This was really a three man job. Even though the guys worked extremely hard it took longer than it should. The person underestimated this job causing me to pay more. It wasn’t fair to the two guys either.
Response
Teresa, thank you for your feedback and for recognizing how hard the crew worked. We sincerely apologize that the scope of your move was underestimated, which resulted in a longer move time and higher cost than expected. We understand how frustrating that can be, and we also appreciate your concern for the movers. Your comments are valuable and will be shared with our team so we can improve our estimating process and better match crew size to the job. Thank you for choosing Two Men and a Truck, and we appreciate the opportunity to learn from your experience.
Kristen
Reggie, Thomas, and Ray were excellent. They were kind, careful with all of our stuff, and very fast. Thanks so much!
Response
Thank you for your kind review! We're so glad to hear that Reggie, Thomas, and Ray provided excellent service. Being kind, careful, and efficient is exactly what we strive for, and we're happy they made your move a great experience. We'll be sure to share your compliments with the team. Thank you for choosing us!
Don
The moving team that arrived on time were fantastic in taking care of packing our things. They team was friendly, courteous, and if they had questions or concerns they communicated those without hesitation. They delivered our items to our storage units perfectly. It was such a pleasure to have used this service.
Mitchell
One of the worst experiences I've had. I was quoted $250 to $580. Showed up over 2 hrs late. 4 people & took forever to move the items. There was a kid who could barely lift the bed base. Took like 45 min to move the bed base. They tried to charge me over my upper estimate amount. They milked the time as well with prolonged breaks. I've been telling everyone I know don't ever use 2 men & a truck.
Response
Mitchell, we're sorry to hear your move didn't meet your expectations. We understand how frustrating it is when a move doesn't go as planned, especially when there are delays and concerns about timing and communication.
After reviewing your feedback, we identified several areas where we could have done better. Our team experienced unexpected delays earlier in the day, and we recognize that we did not communicate those delays clearly. We also understand how the challenges of moving heavy items and the presence of a trainee may have impacted your perception of the move. Better communication throughout the process would have gone a long way in setting expectations.
We've already addressed these concerns with our team, including the importance of proactively contacting customers when delays occur and clearly explaining any circumstances that may affect the move. Thank you for taking the time to share your experience. Feedback like yours helps us identify opportunities to improve for future customers.
After reviewing your feedback, we identified several areas where we could have done better. Our team experienced unexpected delays earlier in the day, and we recognize that we did not communicate those delays clearly. We also understand how the challenges of moving heavy items and the presence of a trainee may have impacted your perception of the move. Better communication throughout the process would have gone a long way in setting expectations.
We've already addressed these concerns with our team, including the importance of proactively contacting customers when delays occur and clearly explaining any circumstances that may affect the move. Thank you for taking the time to share your experience. Feedback like yours helps us identify opportunities to improve for future customers.
