With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their TWO MEN AND A TRUCK® moving experiences.
Debbie
great job by all. Very easy to get a quote and schedule the move.
Response
Thank you for your review, Debbie! We hope you have a great Summer!
Mary
They did a good job. I would recommend them. My only complaint is that one of the three guys got sloppy as he got tired. In his defense it was a hot day. But they left three screws on the floor at the apartment we were leaving. I asked if they needed them. He said yes. I brought them with us. He asked for them back but left them laying on the floor in my new bedroom. I actually stepped on theem.
Callen
I scheduled a pickup and delivery from MSU surplus to my apartment. Unfortunately, the office had a mix up and it was delivered on Friday for the first day of my Memorial Day vacation, instead of Tuesday like agreed. That also meant it took about 20mins for me to notice missed calls for the early delivery and so the job exceeded the1hr estimate and I had to pay an additional fifty dollars.
Response
Thank you for sharing your experience. We sincerely apologize for the scheduling mix-up and the inconvenience it caused, especially while you were away for the holiday weekend.
After reviewing the situation, we confirmed that there was a misunderstanding regarding the agreed-upon delivery date. As a result, we are refunding the additional charges associated with the extended time on the move.
We appreciate your patience and understanding while we worked through this issue. Feedback like yours helps us improve our communication and scheduling processes so we can provide a better experience for our customers moving forward.
Thank you for giving us the opportunity to make this right.
After reviewing the situation, we confirmed that there was a misunderstanding regarding the agreed-upon delivery date. As a result, we are refunding the additional charges associated with the extended time on the move.
We appreciate your patience and understanding while we worked through this issue. Feedback like yours helps us improve our communication and scheduling processes so we can provide a better experience for our customers moving forward.
Thank you for giving us the opportunity to make this right.
Paula
We had the best team of guys. Pleasant and happy to help.
Sean
The movers were polite. they worked smooth and quick.
Cecilia
We have continuously used two men and a truck for our moving and rearranging. We always recieve exceptional service.
Janel
When calling for prices and availability - the knowledge and personality of the gal that answered phone made my decision for me when I called 2 Men and a Truck. So refreshing having someone smart and warm. Scheduling was convenient and the 2 gentlemen that showed up were pleasant, careful and efficient. I will definitely be using this company the next time I need my treasures moved.
Response
Thank you for the wonderful review! We’re so glad our office team made a great first impression and helped make your decision an easy one. Providing warm, knowledgeable service from the first phone call all the way through move day is something we take pride in. We truly appreciate your trust and look forward to helping you again in the future!
Karen
I’ve never hired movers before, but heard less than satisfactory stories from friends and family who used other companies. This was definitely NOT my experience with the Detroit area Two Men and a Truck . They were wonderful! I have absolutely no complaints from the quote, scheduling, confirmation call, arrival time, loading, transfer, unloading, and competency of the movers. Went smoothly!
Response
Hi Karen,
Thank you for taking the time to share your experience! We're thrilled to hear that your first experience hiring movers exceeded your expectations. Providing a smooth, stress-free move from the initial quote through the final delivery is exactly what we strive for, and we're glad our team delivered on that promise. We truly appreciate your trust in TWO MEN AND A TRUCK and your kind words. Thank you for choosing us, and we wish you all the best in your new home!
Thank you for taking the time to share your experience! We're thrilled to hear that your first experience hiring movers exceeded your expectations. Providing a smooth, stress-free move from the initial quote through the final delivery is exactly what we strive for, and we're glad our team delivered on that promise. We truly appreciate your trust in TWO MEN AND A TRUCK and your kind words. Thank you for choosing us, and we wish you all the best in your new home!
Frenchy
The two men very knowledgeable, professional and hardworking.
Kind regards,
fde
Kind regards,
fde
Response
Thank you for your kind review! We are glad to hear our team was knowledgeable, professional, and hardworking. We appreciate you taking the time to share your experience. Thanks for choosing Two Men and a Truck!
Kristin
Terrible experience. I specifically discussed our heavy safe in advance and was assured the crew could handle it. Two inexperienced movers arrived, struggled to move it, the operations manager gaslit me pretending I never mentioned the safe, packed the truck so poorly that half the space was wasted, left items behind upstairs. I had to pay another company thousands unload and reload my truck.
Response
Thank you for your feedback Kristin. We will use this to retrain the crew and make sure they are better trained going forward.
