With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their TWO MEN AND A TRUCK® moving experiences.
Charles
The crew was awesome, very friendly and focused
Christopher
Straight to the task and addressed any issues quickly.
I still feel they need to have they're own tip section for the individual movers themselves.
I do not like that I can't tip them directly. Not positive of they take all or a percentage if sent through the tablet. I'd like more clarity as to where that money is going. I did make sure they were taken care of.
I still feel they need to have they're own tip section for the individual movers themselves.
I do not like that I can't tip them directly. Not positive of they take all or a percentage if sent through the tablet. I'd like more clarity as to where that money is going. I did make sure they were taken care of.
Response
Christopher, thank you for taking the time to share your feedback. We’re glad to hear the crew was professional, stayed focused, and addressed any issues quickly.
We also appreciate you bringing up the tipping process. We want to clarify that 100% of any tip given goes directly to the movers who performed the job. When a tip is provided by credit card through the tablet, it is reported as taxable income and is split evenly among the movers on that job. Cash tips are also given directly to the movers and are not taxed through our payroll system.
We understand wanting clarity around how tips are distributed, and we appreciate you making sure the crew was taken care of. Your feedback regarding having a more direct tipping option for individual movers is also appreciated and will be shared with our team.
We also appreciate you bringing up the tipping process. We want to clarify that 100% of any tip given goes directly to the movers who performed the job. When a tip is provided by credit card through the tablet, it is reported as taxable income and is split evenly among the movers on that job. Cash tips are also given directly to the movers and are not taxed through our payroll system.
We understand wanting clarity around how tips are distributed, and we appreciate you making sure the crew was taken care of. Your feedback regarding having a more direct tipping option for individual movers is also appreciated and will be shared with our team.
Heather
Thank you, Heather! A 10/10 is what we love to hear! 🙌 We're so glad our team was flexible and took great care of your belongings. We truly appreciate the recommendation and thank you for choosing TWO MEN AND A TRUCK!
Response
Thank you, Heather! A 10/10 is exactly what we love to hear! 🙌 We're so glad our team was flexible and took great care of your belongings throughout the move. We truly appreciate your recommendation and thank you for choosing TWO MEN AND A TRUCK!
MISSY
Two men and a truck are absolutely the best! Helpful, dependable and professional can count on them every time.
Response
Missy, thank you so much for taking the time to fill out our survey! We are glad to hear your move went well, and hope to see you in the future!
Kait
Trever took care of our move for the second time! If we ever move a third time, we would use two men and a truck again!
Cyndee
I’ve used Two Men in a Truck three times and each time they were professional, careful, friendly, and very wonderful to work with. They come on time, wrap and move everything and then reassemble everything upon the final destination. All the gentleman were great! I would recommend them to everyone!
Response
Hello Cyndee, Thank you for continuing to select us as your moving service! Your message is very kind and I
will be sure to pass it on to our team. If there is anything else you need do not hesitate to give
us a call. Have a great day!
will be sure to pass it on to our team. If there is anything else you need do not hesitate to give
us a call. Have a great day!
Daniel
Best movers ever. On time, personable, and they listen to any concerns. We had one breakage inside a box. The general manager was very understanding and will compensate us for the item. In a large move like ours, we expected something to break, but the way it was dealt with was professional and to our satisfaction.
Response
Thank you so much for the kind words. We’re really glad the team was on time, easy to work with, and listened to your concerns throughout such a large move. We’re also happy to hear the issue with the damaged item was handled properly and to your satisfaction. We really appreciate your understanding and your trust in our team.
Dan
Very happy with the service!
Response
Dan, thank you for your kind review and for choosing our TWO MEN AND A TRUCK ROCKFORD team for your move! It was our pleasure to help you and we're here to help anytime!
Katherine
Loved the efficient, competent service, and they were very nice too!
Sophia
Adien and Zach did an awesome job. Thanks you
Response
Thank you, Sophia, for your kind review! We're so glad to hear Adien and Zach did an awesome job. We'll be sure to share your appreciation with them. Thank you for choosing TWO MEN AND A TRUCK!
