With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their TWO MEN AND A TRUCK® moving experiences.
Irene
We had a last minute move I was stressing out about and Two Men and a Truck made it so simple. The office staff were friendly and polite, and the movers were professional and efficient. Cost was lower than I expected - the office staff even helped me find the cheapest option for my situation. Great experience!
Response
Hello Irene. Thank you for selecting us as your moving service! Your message is very kind and I will be sure to pass it on to our team. If there is anything else you need do not hesitate to give us a call. Have a great day!
Daniel
Poor communication throughout the move: sales failed to explain the split order process and omitted requested unpacking. The moving crew arrived unprepared — missing supplies (boxes, tape, paper, floor runners, carpet protection, shoulder dolly) and unaware of unpacking duties, even arguing about it. A few loose items were damaged. Packing crew performed well.
Response
Daniel,
Thank you for your feedback and for giving us the opportunity to address your concerns.
Your services were scheduled as two separate appointments: a packing service on one day and a moving service on a different day. As a result, these were treated as two separate services. Prior to your move, you were sent two separate pre-move letters outlining the details and pricing associated with each service.
Regarding the unpacking service, this is a newer service offering for our franchise. When unpacking is requested and confirmed, a specific notation is added to the customer's order. While we discussed the possibility of unpacking services with you, that service was never formally confirmed, and therefore the appropriate notation was not added to the order. We apologize for any confusion this may have caused.
Additionally, the scope of the packing service changed between the time the move was booked and the day the packing service was performed. As a result, the packing crew did not arrive with enough materials to accommodate the expanded scope. We also apologize that this information was not properly communicated to the moving crew for the following day. After reviewing your experience, we have taken corrective action to improve communication between our teams and prevent similar issues in the future. We appreciate you bringing this matter to our attention.
We are pleased to hear that you were satisfied with the work performed by the packing crew. Thank you for choosing Two Men and a Truck, and we wish you all the best in your new home.
Thank you for your feedback and for giving us the opportunity to address your concerns.
Your services were scheduled as two separate appointments: a packing service on one day and a moving service on a different day. As a result, these were treated as two separate services. Prior to your move, you were sent two separate pre-move letters outlining the details and pricing associated with each service.
Regarding the unpacking service, this is a newer service offering for our franchise. When unpacking is requested and confirmed, a specific notation is added to the customer's order. While we discussed the possibility of unpacking services with you, that service was never formally confirmed, and therefore the appropriate notation was not added to the order. We apologize for any confusion this may have caused.
Additionally, the scope of the packing service changed between the time the move was booked and the day the packing service was performed. As a result, the packing crew did not arrive with enough materials to accommodate the expanded scope. We also apologize that this information was not properly communicated to the moving crew for the following day. After reviewing your experience, we have taken corrective action to improve communication between our teams and prevent similar issues in the future. We appreciate you bringing this matter to our attention.
We are pleased to hear that you were satisfied with the work performed by the packing crew. Thank you for choosing Two Men and a Truck, and we wish you all the best in your new home.
Ronda
Hassien and Trevon were polite, friendly, and fast! My move was very last minute because of a difficulty with my apartment complex, and they worked late on a Saturday evening. They did not complain and did everything they could to help during a very stressful situation.
Response
Ronda, thank you for your generous review. We are glad Hassien and Trevon were polite, friendly, and fast; we will ensure they receive your kind words! Thanks again for choosing TWO MEN AND A TRUCK®!
Debbie
We had a wonderful strong group of young men that worked very hard to move my mother. I would recommend them for your next move.
Response
Thank you, Debbie!
Jalon
The guys came in and were extremely professional and quick. Got all of my belongings to my new apartment without a scratch. My elevator broke before the move and the moving team used great teamwork to get the job done really fast. Highly recommend these guys!
Suzanne
We are repeat customers of Two Men & A Truck and have always been extremely pleased with their work and service. Kevin and Deandre were awesome, very polite and professional. We have used Oz with Two Men &A Truck in El Paso and now Kevin in Las Cruces and both have provided exceptional service. I would highly recommend using either location for any moving needs.
Dustin
Marissa was easy to work with. Delivered what was promised. Jacob and DeAndre were fantastic. Considerate, polite, worked at a consistent pace. Careful while handling fragile objects. They arrived on time at both the start & final destination. Would recommend
Response
Thanks for the great feedback about our Champaign movers! We're happy to hear that everything went accordingly, and we appreciate your recommendation. Thanks for choosing TWO MEN AND A TRUCK as your Champaign movers!
Anthony
I had Three men and a truck and they are hard working and a thoughtful crew. Done fast and professional.
Anne
Brandon and Tyler were wonderful. Careful and very respectful. Great team.
Steve
Great overall experience!! A couple of hiccups along the way, third guy was a no show and my guys didn’t know how to remove refrigerator doors or handles(we figured it out together). But the guys were professional, courteous and respectful with my furniture. Maybe a little training for the refrigerator would be helpful for the future?
