Reviews

Overall a positive experience. Booking the truck was efficient. Office staff responded promptly and explained services etc. Moving team was on time, courteous and thorough.

The crew actually arrived ahead of schedule, which was fine by us, and completed the job in much less time than quoted (5.25 hours vs. quoted 8 hours). This even included the truck turning around to get something we forgot about! Despite the reduced time, there was no compromise on the safety of our belongings. All furniture was wrapped and protected wonderfully and none of our items were damaged during the move.

The guys were personable, careful and efficient and I would have no hesitation to use them again. Thank you so much!

A very smooth moving experience. The staff disassembled all the furniture and reassembled upon move, was very professional and took utmost care. The high price stings a little but totally worth it for a worry-free move. Highly recommended,

Everything was amazing, the honoured my aged Dad and valued my cats. Only bummer was we only had 2 of 3 guys shifting stuff on move day, it was too late a night for my Dad, and it wasn’t a question of money - really the only criticism I can give.

NOT IMPRESSED! Our packers smelled of cigarette smoke. They ran out of boxes (packing), and left us another 2 hours of packing when they were 'done'. They only packed half of a closet and missed multiple drawers in the kitchen. They were pleasant to speak to, but their conversation and language amongst themselves was very unprofessional (swearing and sexist jokes). While we were still home, the packers were efficient, but once we left, their pace slowed considerably. On multiple occasions two of the men watched the third one working. Items were randomly and carelessly placed in boxes, some of our items broke in transit, no boxes were labelled, and our billing started 15 mins before they even called to say they were on route. We were very disappointed in the service provided.

One of the movers (Cameron) fell down the stairs at my old place and couldn't finish the move. The remaining two although polite were slow and the move took nine hours. The boxes weren't labeled the way I expected so I am still sorting through things and trying to figure out what is what. I feel I paid way too much for such a simple move. A one-bedroom to a one-bedroom shouldn't cost $2000.00. That was a bit ridiculous as far as I was concerned. I hope Cameron got to the hospital and is okay. Don't know if I would recommend you guys or not. My move had some unforeseen problems at a time when I was already stressed out...I hope I don't have to move again for a long time.

I was very pleased with the whole move except that the movers placed my nearly new mattress in a plastic bag that must have been dirty. My mattress was left with a black residue that I was unable to completely remove by vacuuming

The guys were great! Very efficient, polite and hard working. They made my moving day so much easier. The office staff was also excellent, they were extremely polite and kind over the phone and answered every question I had. They were also very fast to respond to any emails I sent. 10/10 would recommend

Doug and his crew were phenomenal. Very pleased with your service. Will use your company again and again.

2 friendly movers showed up early. Packing up the truck took longer than expected (3.5hr for a 1 bedroom+den) b/c of long walk from elevator to truck. At times I was waiting for them to return to the apt. assuming they were loading the truck. Went down to see it had not been done. I did a lot of the moving when they were standing in the truck placing things (occasionally standing with hands in pockets). 0.5hr to travel and 1hr to unload at new apt. Awkward going over the bill like they were expecting something more. We agreed on 5.5hr total. Credit card charge was higher. They changed it to 6.5. I contacted office and they said it was 6.5 too but hrs on sheet did not support. Manager tried to claim GPS said 6.5 he finally agreed it was 5.5. Very frustrating experience w/office.