Selecting A Moving Company

It’s difficult to decide which moving company you can trust with your valuable possessions - we get that.

Regardless of what company you choose, we want to provide you with a full list of questions to ask when shopping around. It’s also wise to check with your province’s moving and storage association to learn local regulations that apply to movers in your area.

Below is a list of questions and answers you should expect to hear as you’re shopping for a mover:

  • Is your moving company properly insured? Only use moving companies with proper insurance including WBC or WSIB.
  • Are your employees bonded? Reputable companies will always use bonded employees.
  • How does your company charge for a move? For example, by the hour? Most reputable companies charge by the hour for local moves, and often there is a three hour minimum.
  • Do you charge extra for larger items such as piano moving, large screen televisions, or any extra flights of stairs during the move? This is not unusual and will vary by company.
  • What payment options do you offer? Reputable companies will accept all forms of payment. Be cautious of companies that only accept cash.
  • Is a deposit required? Most reputable companies require a deposit to hold your move. Most deposits are refundable within a certain number of days prior to your move if you cancel.   
  • Are your movers employees or do you use temps and day labour? Be cautious of companies that use temps or day labour because they may not be properly insured or trained.
  • Do you carry Workers’ Compensation for your employees? Reputable companies will carry Workers’ Compensation giving you peace of mind as a customer.
  • What kind of training have your movers and drivers completed? Reputable companies should be able to tell you what training their employees have gone through to prepare them for the job. Be wary of temporary or day labourers, who have most likely not gone through proper training.
  • Are items insured during the move? Even if a mover is bonded and insured, it doesn't mean your items are covered during the move. Some provinces require a company put a valuation of 60¢ per pound of coverage.
  • What kind of cancellation policy do you offer? You should always be able to cancel or postpone until a few days before your move.
  • Do you offer free moving quotes(opens in a new window)? Never pay for an estimate! For homes larger than three bedrooms, try to get an on-site estimate completed by the moving company. Be thorough in identifying all the items you need moved. Don't forget the basement, attic, or shed.
  • What is the contact number for the day of the move should any challenges arise? A reputable mover will provide a contact number in which you can reach a team member at any time.